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Home › Frequently Asked Questions

Frequently Asked Questions

Tube Basics & Tube FAQ

A Product Has (OPEN) In the Title. What Does That Mean?

Basic Troubleshooting Checklist

Troubleshooting Tubed Components

Packing Your Gear for Transport

I changed a component and the hiss/noise went up... what happened??

I have some questions about your used equipment...

Upscale News

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Contact Us

Upscale Audio
2058 Wright Avenue
La Verne, California 91750

(909) 931-9686

DEMOS & SALES
BY APPOINTMENT ONLY
Monday-Friday
8:30am - 5:30pm Pacific

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Saturday
9:00am - 5:00pm Pacific

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New Equipment

If you find any item on our website available for a lower price elsewhere, contact us. We will meet or beat any verifiable price from an authorized dealer.*

*Tube prices are non-negotiable. Period.

 

Used Equipment

We accept offers on our inventory of used equipment that does not have a posted price. (Don't low-ball us. We won't respond.) We do not accept offers on used equipment that has a posted price; these items are priced according to market value and will sell.

 

Package Deals & Trades

We create package deals for our customers that cannot be beat. And, we take trade-ins! Contact us for expert consultation when making any upgrades to your system.

Whoa, partner! Looks like you are outside of North America!

Apologies, as we do not sell vacuum tubes internationally. We have limited stocks of vintage tubes and use them to attract equipment sales. So we sell only to customers with a matching billing and shipping address who reside in the USA, Canada, or Mexico. We do not ship to freight forwarding companies or your friend or cousin, even if they are in the USA. There are no exceptions, so please don't ask. We won't respond. Sorry for that.

If you are interested in equipment (not tubes) and are outside of North America, we may sell to you at our discretion. Contact us and let us know what you want as we do not process international orders online. Wire transfer is the only accepted payment method for international orders.

Good luck in your HiFi adventures!

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