Used Equipment FAQ

We get tons of calls and emails regarding the used equipment listed on our website. Many of these questions have the same answer, so please read over the FAQ below before calling or emailing us. This will save us time, and you don't have to wait for us to call you back or reply to your email. Sometimes we get backed up and it may take a day or two before we can get to your email.

#1. How old is the unit?

Unless stated in the listing, we don't know. Most of the used gear listed we are not a dealer for. That's why we list serial numbers. If you call the manufacturer with that number, they may be able to tell you how old it is.

#2. Is this unit a Mk 2, Mk 3, Mk whatever revision alpha centauri 350?

If we know, we will say so in the listing. We do our best to give you the most accurate information we can. Again, call the manufacturer with the serial number and they may supply you with that information.

#2a. What's the difference between a Mk1 and a Mk2?

If it is a product we carry in our standard line-up I may know the answer, but if you are asking about a used item that is not part of our normal inventory your best bet is to contact the manufacturer. Some manufacturers might have that info readily available on their website and often doing a little research online will answer that question much better than we could.

#3. Does this used unit have a manufacturer's warranty?

Used gear typically will not have a manufacturer's warranty. Most manufacturers do not transfer warranties beyond the original purchaser. Those that do typically require the piece to be re-sold from an authorized retailer. Call the manufacturer for details on warranties. Unless stated otherwise in the listing, we guarantee your used item to arrive in working order and as described in the listing only. We do provide an Upscale Certified Pre-Owned 90-Day Warranty with some exceptions; see #10 below.

#4. What condition is the unit in?

Again, we do our best to give you the most accurate information we can. If the item you're interested in has any cosmetic flaws, we will disclose them in the listing, and take pictures when appropriate. Most items listed will have a picture of the actual piece that you can look at, regardless of it having blemishes or not. If we do not list any blemishes, then there are no blemishes. If we have a piece with a known mechanical defect, we will not list it for sale until it has been repaired.

#5. Does the unit have it's original packing, manual, etc.?

We list everything that is included. If the item is missing the original box or manual, we will state as such in the product listing. Many companies now allow you to download and print manuals online, so if the item is missing the original manual, we will try and download a copy to include. If it is missing the box, we take great care by double boxing each piece prior to shipping.

#6. I heard that So & So made some changes to this amp, but did not change the model name. Is this the latest model?

Unless we state this information in the listing, we don't know. Call the manufacturer with the serial number and they can give you those specific details.

#7. I am overseas. Will this item work with my voltages?

This one is often very tricky, so we prefer you contact the equipment's manufacturer. We cannot guarantee the compatibility of any electrical component used overseas.

#8. Will this item work well with my current system? I'm using...

If it is an item that we are an authorized retailer for, and we've at least heard of your gear, we may be able to offer some insight. If it is an item not in our current line-up, we don't want to comment. We do not give phony comparisons here just to make a buck. Your best route may be to visit online web forums and find folks who have used the gear you're interested in. Trust me... someone's out there.

#9. Can I set up an audition for an item listed here?

We do not audition any used items. No exceptions. Items that are listed on our Used Specials page are boxed up and ready to ship. This is to help make sure the items are not damaged. If you are local and wish to inspect the unit prior to purchase that is fine, but we will not hook it up so you can listen to it.

#10. What's your return policy on used equipment?

All sales on used equipment are final. No refunds or exchanges. No exceptions. All used equipment, with the exception of disc players, is covered by the Upscale Certified Pre-Owned 90-Day Warranty unless otherwise noted in the product description. Should your item develop a problem within the warranty period, Upscale will pay for the repair or refund the purchase price. Disc players are not covered under the warranty. If your disc player is defective, it is your responsibility to report the issue within 48 hours of receipt. Upscale will pay for the repair or refund the purchase price. Shipping is not refundable under any circumstances.