Accessibility Statement

Upscale Audio is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility
Upscale Audio takes the following measures to ensure accessibility of Upscale Audio store:

  • Include accessibility throughout our internal policies.
  • Ensure disability access at our retail location.
  • Ensure disability access in our web presence.

Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Upscale Audio store is fully conformant with WCAG 2.0 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

We welcome your feedback on the accessibility of Upscale Audio store. Please let us know if you encounter accessibility barriers in the Upscale Audio store:

Phone: (909) 931-9686
Retail Address: 2058 Wright Avenue, La Verne, California 91750

Compatibility with browsers and assistive technology:
Upscale Audio store is designed to be compatible with assistive technologies using standard practices, however, as you've probably experienced, each technology has its own interpretation of standards. If you find an instance of our site not working with a particular assistive technology, please let us know so we can ensure compatibility.

Accessibility of Upscale Audio store relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Upscale Audio store is not compatible with:
Our website may not work with Microsoft Internet Explorer or other browsers or mobile operating systems older than 5 years.

Limitations and alternatives
Despite our best efforts to ensure accessibility of Upscale Audio store, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Upscale Audio store:
We are continually working to improve our website. Some uploaded images from older catalog items my not contain alternative text. because Our catalog of products includes thousands of products, some are quite esoteric and older than the internet! Our staff is working through the back catalog to make improvements and add alternative text. If you encounter an issue with the website or if it is not working correctly with your screen reader and you require personal assistance, please call our sales staff and they will be happy to give you individual attention: (909) 931-9686

Upscale Audio assessed the accessibility of Upscale Audio store through self-evaluation via publicly available WCAG 2.0 testing tools.