Upscale Audio offers products in a variety of conditions, from Factory-Sealed to Used. Please acquaint yourself with the product status variants below.
New items are factory-sealed and have not been opened. Most of the products sold by Upscale Audio are factory-sealed unless otherwise noted as (SHOWPIECE), (DEMO), (OPEN), (USED), or (FACTORY REFURBISHED).
Manufacturers bring samples to trade shows which are played about 60 hours. Some are never plugged in at all. At the end of the show, these vendors must pack and ship these products back home at great expense. Upscale Audio will save the vendor time and money by purchasing the display units at the show. Showpiece items carry a full manufacturer's warranty unless otherwise noted.
An item marked as Demo was used by Upscale Audio for customers auditioning equipment in our retail store. We rarely sell our demo units unless the model or finish is no longer available. We go to great lengths to ensure our demo gear stays in mint condition. If anything isn't perfect, we make a note of that and post photos. Demo items carry a full manufacturer's warranty unless otherwise noted.
Open items have been previously unboxed. We may have needed to borrow the remote control or look at the product to answer the very specific questions customers sometimes ask. Open items could also be units that were returned within our 60-day return period. In the latter case, all units are tested upon return before being made available for sale. Open items carry a full manufacturer's warranty unless otherwise noted.
Used items have been previously owned and were traded in for new items at Upscale Audio. We make an effort to photographically document any imperfections in our used equipment. In some cases, if an item is cosmetically perfect, we may use stock photography. For more information about used equipment, please visit our Used Equipment FAQ page.
Factory Refurbished items have been reconditioned at the factory and carry the same warranty as new unless otherwise specified.
Manufacturers often have items from the assembly line with minor blemishes. These items carry the same warranty as new unless otherwise specified.