In 2022, we had customers receive Tannoy speakers with significant flaws ranging from stains to rear speakers panels not even being present. We then realized we had to undertake our own Quality Control process to protect Upscale Audio customers. This inspection process continued and included our last shipment in December 2023.

These were shipped to us as first-quality goods. None of these were purchased from Tannoy as B-stock or refurbished. In fairness to them, they did give us a credit to cover the repairs. And we want to always be fair to you, the customer, hence this full disclosure. In addition, we assure you that any blemished units we sell have only superficial cosmetic issues.