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Kevin,A while ago you helped me with a problem on a used tube amp that I recently purchased from Upscale Audio. You were as disappointed as I was when the amp presented with a problem in the biasing circuitry. Upscale was there for the whole return/repair process and you, in particular, worked it out with me to exchange for a brand new PrimaLuna Dialogue HP Premium. First of all, this was exceptional treatment because of the clear Upscale Audio policy on used equipment. The second part of this, is the performance of the PL HP amp; it is simply AWESOME!...

Kevin and Craig, My Focal Electra 1028 Bes arrived Monday. My audio journey, like most I suppose, has been dictated by finances. I worked my way up through Antique Sound Lab and Jolida integrated amps. Tried speakers from vendors like EPOS, Paradigm and such but always went back to my Celestion SL6Ss because they sounded superior to me. As my financial situation improved over the past year I looked for better equipment and thankfully stumbled onto your PrimaLuna videos. Kevin, you helped me get a Dialogue Premium HP integrated to replace my Jolida 302CRC. Pairing that with the Celestions was...

Dear Kevin, After 3 months of dealing with you and your staff, I felt it was necessary to put my experiences in writing. To start I have always loved music, unfortunately for the last 30 years or so I stopped listening to music, the reason, well I could never connect emotionally to any of the formats available, hated all digital formats, refused to listen to the crap on Itunes or any mp3. So I resigned myself to listen to music only when I attended a concert. Well, last year I decided that I needed to do something about it, so...

Francesco sent me this lovely Led Zeppelin Box Set in thanks for helping him with his system. What a guy! Thank you, Francesco. You know I love Zeppelin!   Dear Kevin, Please accept this small sign of gratitude, for all the suggestions and the outstanding service so generously given to me. I am in sales, and have been in sales for the last 40 years. I manage brands for a living; I do recognize, in an ocean of mediocre sameness, an individual that is passionate driven and most importantly knowledgable. In a world of "words", in my opinion, you represent...

Kevin, I received the BAT VK-33SE yesterday and took it home and put it in my system last night. The preamp was beautifully packaged and appeared to be brand new. I was unaware a remote would come with it, and I thank you for including it. Do I owe you money for the remote? Please advise. A funny thing . . . After I very carefully hooked up the preamp and set it to work, I instantly noticed the sound which should have been coming out of the left speaker was coming out of the right and vice-versa. This perplexed...